Refund & Return Policy
Airovine Return & Refund Policy
Last Updated: July 22, 2026
60-DAY MONEY-BACK GUARANTEE
At Airovine, we stand behind the quality of our products. That is why we offer a 60-Day Money-Back Guarantee under the terms outlined below. By completing a purchase on our website, you acknowledge and agree to this Refund Policy in full, including all eligibility requirements and limitations.
Eligibility for Refunds
To be eligible for a refund, ALL of the following conditions must be met:
Refund requests must be submitted within (60) days of the confirmed delivery date
Requests made after (60) days from the confirmed delivery date are not eligible and will not be approved
Shipping and handling fees are non-refundable under any circumstances
Items must be returned in their original condition. Return shipping costs are the customer's responsibility unless the item is defective or incorrect
REFUND ELIGIBILITY IS STRICTLY LIMITED TO THE (60) DAY PERIOD FOLLOWING THE CONFIRMED DELIVERY DATE. ANY REQUEST SUBMITTED OUTSIDE THIS TIMEFRAME WILL BE DENIED. NO EXCEPTIONS.
Non-Eligible Refund Requests
The following are not eligible for refunds under any circumstances:
Refund requests submitted outside the 60-day guarantee period
Subscription renewals or recurring charges processed after the 60-day window from original delivery
Orders that have already been processed or fulfilled once the 60-day period has passed
Requests made outside the stated policy terms regardless of reason
No exceptions are made beyond the 60-day money-back guarantee. Carrier delivery confirmation constitutes conclusive proof of delivery and establishes the start of the 60-day window, even without a signature.
Subscriptions & Recurring Orders
3.1 Subscription Refund Eligibility
If your order includes a subscription, the 60-day money-back guarantee applies only to your first shipment. It is the customer's sole responsibility to manage or cancel the subscription within the 60-day guarantee period. Subscription renewals that occur after this window are not eligible for refunds under any circumstances.
Failure to cancel prior to a renewal billing date does not constitute grounds for a refund. Customers are responsible for managing, modifying, or canceling their subscription prior to renewal.
3.2 Automatic Renewal
YOUR SUBSCRIPTION WILL AUTOMATICALLY RENEW UNLESS CANCELLED. YOU WILL BE CHARGED THROUGH YOUR PAYMENT METHOD EVERY 60 DAYS, OR AT YOUR SELECTED DELIVERY CADENCE. BY SUBMITTING YOUR INITIAL ORDER YOU EXPRESSLY AGREE TO THE TERMS OF THE AUTO-RENEWAL AND UNDERSTAND THIS SUBSCRIPTION POLICY.
3.3 Cancellation
The twenty-four (24) hour cancellation requirement applies only to your initial order. It does not apply to recurring subscription renewal orders. If you wish to stop future renewals, you may cancel your subscription at any time. Once canceled, no future recurring charges will be processed after your current renewal cycle, although any renewal order that has already been successfully processed cannot be canceled or refunded.
All cancellations are effective as of the last day of the current billing period. No refunds will be issued for renewal charges that have already been successfully processed before cancellation.
Changes can be made through your customer portal or by contacting support@tryairovine.com.
3.4 Billing Information
You are obligated to provide current, complete, and accurate billing account information. You are responsible for promptly updating all information to keep your account current. Changes can be made through your customer portal or by contacting support@tryairovine.com.
Defective or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact us at support@tryairovine.com within forty-eight (48) hours of delivery with your order number and supporting photos. You do not need to return the damaged item. We will send a replacement at no cost or issue a full refund at our discretion. This remedy is available in addition to, and does not affect, your 60-day money-back guarantee eligibility.
Order Cancellations
You may request cancellation of a one-time order within two (2) hours of purchase by contacting support@tryairovine.com. Once an order has been processed or shipped, it cannot be cancelled. If your order has already shipped, the standard 60-day money-back guarantee applies.
A $2.00 administrative processing fee may apply to order cancellations to cover processing costs.
How to Request a Refund
To submit a refund request within the eligible 60-day window:
Email support@tryairovine.com with your order number and the reason for your request
Our team will review your request and respond within 3 business days
Approved refunds will be issued to your original payment method. Bank or card provider posting times may vary
A confirmation email will be sent once your refund is processed
Once your return is approved, ship the item using a reliable carrier with tracking to the address provided in your return authorization. Package the item securely. Refunds will be processed within 10 business days of receipt and inspection.
Lost or Undelivered Packages
If your package does not arrive within the estimated delivery timeframe, contact us at support@tryairovine.com to initiate a carrier investigation. Refund or replacement eligibility for lost packages is determined following completion of the carrier investigation and is subject to the 60-day window from the confirmed or estimated delivery date. We are not responsible for packages lost due to incorrect shipping information provided by the customer.
Shipping Costs
Shipping and handling fees are non-refundable in all circumstances, including approved refund requests. Return shipping costs are the customer's responsibility unless the item received was defective or incorrect, in which case Airovine will cover return shipping.
Policy Amendments
HH Ecommerce Group LLC reserves the right to update or amend this policy at any time without prior notice. Changes take effect immediately upon publication on our website. Your continued use of our website or purchase of products constitutes acceptance of the then-current policy.
Acknowledgment of Policy
BY PLACING AN ORDER WITH AIROVINE, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO THE TERMS OUTLINED IN THIS REFUND POLICY IN THEIR ENTIRETY, INCLUDING ALL ELIGIBILITY REQUIREMENTS, LIMITATIONS, AND EXCLUSIONS.
Contact Information
For all refund and return inquiries, please contact us at:
HH Ecommerce Group LLC DBA: Airovine
30 North Gould St Ste R
Sheridan, Wyoming 82801
United States
Email: support@tryairovine.com
Website: https://tryairovine.com