Refund & Return Policy

Airovine Return & Refund Policy

Last Updated: August 31, 2026

60-DAY MONEY-BACK GUARANTEE

At Airovine, we stand behind the quality of our products. That is why we offer a 60-Day Money-Back Guarantee under the terms outlined below.

By completing a purchase on our website, you acknowledge and agree to this Refund Policy in full, including all eligibility requirements and limitations.

1. Eligibility for Refunds

To be eligible for a refund, ALL of the following conditions must be met:

• Refund requests must be submitted within sixty (60) days of the confirmed delivery date.

• Requests made after sixty (60) days from the confirmed delivery date are not eligible and will not be approved.

• Shipping and handling fees are non-refundable.

• Items must be returned in unused, unopened condition and in their original packaging.

• Return shipping costs are the customer’s responsibility unless the item received was defective or incorrect.

REFUND ELIGIBILITY IS STRICTLY LIMITED TO THE SIXTY (60) DAY PERIOD FOLLOWING THE CONFIRMED DELIVERY DATE. ANY REQUEST SUBMITTED OUTSIDE THIS TIMEFRAME WILL BE DENIED, EXCEPT WHERE OTHERWISE REQUIRED BY APPLICABLE LAW.

2. Non-Eligible Refund Requests

The following are not eligible for refunds, except where otherwise required by applicable law:

• Refund requests submitted outside the 60-day guarantee period.

• Subscription renewals or recurring charges processed after the 60-day window from the original delivery.

• Orders that have already been processed or fulfilled once the 60-day period has passed.

• Requests made outside the stated requirements of this Refund Policy.

No exceptions are made beyond the 60-Day Money-Back Guarantee except where required by applicable law.

Carrier delivery confirmation may be used as evidence of delivery and to establish the beginning of the 60-day guarantee period, including where delivery does not require a signature.

3. Subscriptions & Recurring Orders

3.1 Subscription Refund Eligibility

If your order includes a subscription, the 60-Day Money-Back Guarantee applies only to your first shipment.

It is the customer’s responsibility to manage or cancel the subscription within the applicable guarantee period.

Subscription renewals that occur after this window are not eligible for refunds, except where otherwise required by applicable law.

Failure to cancel prior to a renewal billing date does not automatically constitute grounds for a refund.

Customers are responsible for managing, modifying, or cancelling their subscription before renewal.

3.2 Automatic Renewal

YOUR SUBSCRIPTION WILL AUTOMATICALLY RENEW UNLESS CANCELLED.

You will be charged through your selected payment method every 30 days, or according to the delivery and billing cadence selected and disclosed to you at checkout.

By affirmatively enrolling in a subscription, you expressly agree to the applicable automatic-renewal terms and authorize HC E-Commerce LLC, DBA Airovine and its payment processors to process the recurring charges disclosed to you.

3.3 Cancellation

You may cancel your subscription at any time.

To avoid a recurring charge, you must cancel at least twenty-four (24) hours before your next scheduled billing date.

To cancel, contact:

support@tryairovine.com

or use the customer/subscription portal available through:

www.tryairovine.com

Cancellations become effective for future billing periods after they are successfully completed.

No refunds will be issued for renewal charges already processed at the time of cancellation, except where required by applicable law.

3.4 Billing Information

You are responsible for providing current, complete, and accurate billing and account information.

You are responsible for promptly updating your payment information, billing information, email address, and other account details when they change.

Changes may be made through your customer portal where available or by contacting support@tryairovine.com.

4. Defective or Incorrect Items

If you receive a damaged, defective, or incorrect Product, please contact us at support@tryairovine.com within forty-eight (48) hours of delivery.

Please include:

• Your order number; and
• Supporting photographs clearly showing the damaged, defective, or incorrect Product.

You do not need to return a damaged item unless specifically requested by us.

After reviewing your claim, we may send a replacement at no additional cost or issue a refund, as appropriate.

This remedy is available in addition to, and does not affect, your eligibility under the 60-Day Money-Back Guarantee.

5. Order Cancellations

You may request cancellation of a one-time order within two (2) hours of purchase by contacting:

support@tryairovine.com

Once an order has been processed or shipped, it cannot be cancelled.

If your order has already shipped, the standard 60-Day Money-Back Guarantee applies subject to the eligibility requirements of this Policy.

A $2.00 administrative processing fee may apply to order cancellations to cover processing costs, except where prohibited by applicable law.

6. How to Request a Refund

To submit a refund request within the eligible 60-day window:

1. Email support@tryairovine.com with your order number and the reason for your request.

2. Our customer support team will review your request and aim to respond within 3 business days.

3. If your return is approved, follow the return instructions provided by our customer support team.

4. Ship the Product using a reliable carrier with tracking to the return address provided in your return authorization.

Please package the Product securely in its original packaging.

5. Once the eligible return has been received and inspected, an approved refund will be issued to your original payment method.

Refunds will generally be processed within 10 business days of receipt and inspection.

Bank, card issuer, and payment provider posting times may vary.

A confirmation email will be sent once your refund has been processed by us.

7. Lost or Undelivered Packages

If your package does not arrive within the estimated delivery timeframe, contact us at:

support@tryairovine.com

We may initiate an investigation with the applicable shipping carrier.

Refund or replacement eligibility for lost packages will be determined following completion of the carrier investigation and is subject to the applicable 60-day period measured from the confirmed or estimated delivery date, as appropriate.

To the extent permitted by applicable law, we are not responsible for packages lost or misdelivered solely because of incorrect or incomplete shipping information provided by the customer.

8. Shipping Costs

Shipping and handling fees are non-refundable, including for approved refund requests, except where otherwise required by applicable law.

Return shipping costs are the customer’s responsibility unless the item received was defective or incorrect.

If an item was defective or incorrect, Airovine will cover applicable return shipping costs or provide another appropriate remedy.

9. Policy Amendments

Airovine reserves the right to update or amend this Refund & Return Policy from time to time.

Changes become effective upon publication on www.tryairovine.com, subject to any notice or consent requirements imposed by applicable law.

The “Last Updated” date at the top of this Policy identifies the most recent revision.

10. Acknowledgment of Policy

BY PLACING AN ORDER WITH AIROVINE, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO THE TERMS OUTLINED IN THIS REFUND & RETURN POLICY, INCLUDING THE APPLICABLE ELIGIBILITY REQUIREMENTS, LIMITATIONS, AND EXCLUSIONS, SUBJECT TO RIGHTS THAT CANNOT LAWFULLY BE WAIVED.

Contact Information

For all refund and return inquiries, please contact:

HC E-Commerce LLC
DBA: Airovine

30 North Gould St Ste R
Sheridan, Wyoming 82801
United States

Email: support@tryairovine.com

Website: www.tryairovine.com

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MEDICAL & HEALTH DISCLOSURE: Results may vary. The content and products presented through Airovine are not intended to diagnose, treat, cure, or prevent any disease. This offer is not a replacement for medications or treatments prescribed by a doctor or other qualified healthcare professional. We recommend consulting an appropriate healthcare professional before using dietary supplements or implementing recommendations presented on our Website. Statements regarding dietary supplements have not been evaluated by the FDA.

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